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I have been playing a very popular online game for nearly a year. I have made many purchases for in-game items and never had a problem until yesterday.

I entered all the appropriate information to make the purchase. The transaction went through then suddenly there was a pop-up window from Paymentwall stating the account had been blocked and they needed verification of my Drivers License, ID, Passport a copy of the credit card I used and receipt of the transaction. This immediately made me question as to why a 3rd party company would hold my account for ransom for a small purchase and especially when I have a fraud alert on my credit card which I would be notified immediately of any suspicious activity. I contacted my bank this morning and they looked into thing.

The representative said Paymentwall is flagged for fraudulent activity and a legitimate 3rd party company would never ask for that type of information risking a persons identity and credit. As well it has been noted other customers have gotten a Trojan Horse that is hidden deep within the computer files and is triggered by a random date or transaction from keystrokes. I was also informed to do a complete flush of my computer. As well due to Paymentwall I have put a freeze on my bank account and have canceled my credit card.

I would of understood my account being blocked if there was multiple purchases in a short period of time or a large transaction was made. However this was not the case.

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